At Our Fallen Woman, we aim to provide a high-quality experience across all of our products, including books, digital editions, and merchandise. Please review our refund policy carefully before making a purchase.
Physical Books & Merchandise
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- your order number
- photos of the item and packaging
- a brief description of the issue
Once reviewed, we may offer:
- a replacement
- store credit
- or a refund where appropriate
Returns
Due to the print-on-demand and limited production nature of many of our products, we do not accept returns for:
- change of mind
- incorrect sizing selections
- accidental orders
Please review all product details carefully before purchasing.
Apparel & Merchandise
For clothing and merchandise items, replacements may be offered if:
- the wrong item was sent
- the item arrives damaged or defective
We are unable to offer refunds or exchanges for:
- incorrect size selection
- normal wear and tear
- customer preference changes
Please refer to the sizing guide before ordering apparel products.
eBooks & Digital Products
All digital product sales, including eBooks and downloadable content, are final and non-refundable once delivered or accessed.
If you experience technical issues accessing your digital purchase, please contact us and we will assist you as quickly as possible.
Audiobook Pre-Orders
Audiobook pre-orders may be cancelled prior to release. Once the audiobook has been delivered or accessed, the purchase becomes non-refundable.
Shipping Issues
We are not responsible for delays caused by:
- customs processing
- postal disruptions
- carrier delays
- incorrect shipping information provided at checkout
Please ensure your shipping details are entered correctly before completing your purchase.
Contact Us
For refund requests or support inquiries, please contact: hello@ourfallenwoman.com
Please include your order number and any relevant details so we can assist you efficiently.
Final Notes
We reserve the right to refuse refunds or replacements where abuse of this policy is suspected.
By purchasing from Our Fallen Woman, you agree to the terms outlined in this Refund Policy.